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Who are Microsoft Product
Support Services and how do I contact them? These are people who support all MS's products, write fixes, take the calls, sort out workarounds etc. They work 24x7x365. You can call them by phone (U.S. is 1-800-936-3500) For details of your nearest PSS support centre and other info try :- http://support.microsoft.com/support/supportnet/default.asp http://www.microsoft.com/support/customer/itpro.htm To report on the Web :- http://www.microsoft.com/technet/support/incident.htm http://support.microsoft.com/support/webresponse.asp All incidents are chargeable either to your credit card or an existing account. The charge WILL be re-imbursed if the problem turns out to be an MS bug, or a feature that hasn't been publicly documented. The person answering the phone cannot know it's a bug, so they have to take details of your credit card before passing you on to a technician. When the call is closed the technician decides whether to mark the call as "free" in which case you get a refund automatically. (Same for Web incidents) |
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